Contact the Grievance Officer

To contact the Grievance Officer, please send an email with a signed copy of your Firework’s content-related complaint or concern to:

Lakshmi Rai (grievances@fireworkhq.com)

Please include your phone number including the country code.

You may also contact the Grievance Officer via post at the following address:

Loop Now Technologies Inc., India
903, SBI EMP ‘Aparna CHS LTD’,
Veera Desai, Cross Road No.1, Near Sports Complex,
Andheri West, Mumbai-400058, Maharashtra, India

Grievance Officer channel is not responsible for any law enforcement requests, or to serve any legal processes. Please note, any anonymous and/or pseudo anonymous complaints will not be accepted. Since this provision is governed by the applicable laws in India, we strongly recommend not to make any false or misleading claims.

Complaint Redressal Process

Grievance Officer shall acknowledge any complaint pursuant to the above process within three days from the date of receipt of the complaint;
After reviewing the complaint, if the notified complaint does not violate the ‘Code of Self Regulatory Body,’ the Grievance Officer will respond within ten working days from the receipt of the complaint; If the evaluation process requires more than ten working days, a formal communication will be sent on complainant’s registered email ID;
After reviewing the complaint, if the notified content violates the ‘Code of Self Regulatory Body,’ the Grievance Officer will respond within ten working days from the receipt of the complaint and shall provide appropriate redressal.